Privacy Policy

Last Updated: July 26, 2018

Freeze cares about the privacy and security of your data. This Privacy Policy will help you understand what data we collect in connection with your use of our services, including those offered through our website, emails, and mobile applications (collectively, the "Service"), what we use it for and the choices you have regarding our use and collection of information about you.    

The terms "we", "us", and Freeze" refer to Freeze Health, LLC. When you use the Service, you consent to our collection, use, and disclosure of information about you as described in this Privacy Policy. Our website contains links to other websites. Once redirected to a website outside of our domains, this Privacy Policy is no longer applicable.

The information we collect about you

Account Information

If you create a Freeze account in order to post a review or access certain information from the website, or if you otherwise provide information to us in any medium or context, we may store and use the information you provide during that process, such as your name, email address, zip code, physical address, experiences, and other information   We may publicly display a portion of your identifying information, such as your first name and last initial, as well as other content you submit through the registration process, as part of your account profile. You can modify some of the information associated with your account by sending us an email at hello@freeze.health. If you believe that someone has created an unauthorized account depicting you or your likeness, you can request its removal by contacting us at hello@freeze.health and including “Account Removal” in the subject line of your email.

Online Reviews

You may choose to post reviews, comments, or other content, such as photos, videos, images, and other types of works on the Service. Your contributions to the Service are intended for public consumption and are therefore viewable by the public and not in any way private. We recommend that you carefully consider whether to disclose any personal information in any public posting or forum. What you write may be seen and/or collected by third parties and may be used by others in ways we are unable to control or predict.   

Communications

When you sign up or use certain features in our website, you are opting to receive e-mail messages from us. You may opt-out of receiving Service-related promotional emails by following the instructions in those e-mails. If you opt-out of receiving promotional e-mails, you might still receive non-promotional communications, such as emails concerning your account.

Cookies

Unless you decide to provide a review, or to contact us for any reason, you can browse our website without giving away any information about you other than your IP address. Recording of your IP address is necessary for technical purposes related to administration of our servers. We will also use it to collect general, statistical information about you (e.g. to get information about the region from which you connect with our websites). We will not be able to identify you based only on your IP address. Our websites support the so-called 'cookies', which are small files containing information saved to your hard drive.

We use cookies for several purposes, including: (i) to improve user experience, (ii) to collect anonymous and aggregated statistical data about users’ visits on our website (we use this data to analyze how our website is used and to improve it using Google Analytics and/or other web traffic analytics tools), (iii) to advertise third party products online. We may use tracking and remarketing cookies to advertise third party products online. We make use of all targeting features available in Google AdWords and other digital advertising platforms.

Unless you set up your internet browser (e.g. Mozilla Firefox or Google Chrome) not to accept cookies, it will accept the use of them. You can always disable cookies in your browser’s preferences even if you have consented to the use of cookies in the past. You may also delete cookies stored on your computer at any given time. Please note that disabling cookies may negatively impact your online experience on the Service and prevent you from logging in to our website.

How we use collected information

Collected Information, including personal data, will be used to (i) administer and improve the Service’s usability, (ii) improve your browsing experience by modification and replacement of text, images, videos or links to increase relevance to the visitor, (iii) send to you marketing and other communications relating to our business or the businesses of carefully selected third parties which we think may be of interest to you, (iv) provide other companies with statistical information about our users (information we provide to other companies will not identify any individual user), (v) allow us to address your inquiries and concerns about the Services.  

Sharing collected information

We may share collected Information about you (i) to enable our third party service providers to provide data center hosting services, database hosting services, dialer infrastructure services, email sync services and to enable our third party processors to provide sales and marketing operations services, (ii) to the extent that we are required to do so by law, (iii) in connection with any legal proceedings or prospective legal proceedings, (iv) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk and enforcing our Terms of Use), (v) in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, (vi) in the event of a reorganization, merger or sale, we may transfer any and all personal information we collect to the relevant third parties.

Security

We take concrete steps to safeguard the information you provide and maintain administrative, technical and physical safeguards designed to protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of the personal information we collect through our Services.

It is your duty to maintain your account password in a safe place, not to divulge it to anyone and to sign off when not using the Service.  

Information about children

The Service is not directed to children under 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information without parental consent, please contact us. If we become aware that a child under 13 has provided us with personal information without parental consent, we take steps to remove such information and terminate the child's account.

Links to third-party sites

The Site may contain links to other websites operated and maintained by third parties, over which we have no control. Privacy statements on such linked sites may be different from our Privacy Notice. You access such linked sites at your own risk.

Choices and data retention

We make it easy for you to keep your personal information accurate, complete and up to date.  You may access and update the personal information you give to us at any time by writing to hello@freeze.health. Please include “Profile Access/Update Request” on the subject line. We will remove certain public posts from view and/or dissociate them from your account profile, but we may retain information about you for the purposes authorized under this Privacy Policy unless prohibited by law. For example, we may retain information to prevent, investigate, or identify possible wrongdoing in connection with the Service or to comply with legal obligations.

We may decline to process requests that are frivolous, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.  

Contact us

You may contact us concerning our Privacy Policy by writing to hello@freeze.health and writing Privacy Policy on the subject line or write to us at the following address:

Freeze Health LLC
P.O. Box 310155
Miami, FL 33231

Modifications to this Privacy Policy

We may revise this Privacy Policy from time to time. The most current version of the Privacy Policy will govern our collection, use, and disclosure of information about you. If we make material changes to this Privacy Policy, we will notify you by email or by posting a notice on the Service prior to the effective date of the changes. By continuing to access or use the Service after those changes become effective, you acknowledge the revised Privacy Policy.

California Residents: Your Privacy Rights

We do not disclose your personal information to third parties for the purpose of directly marketing their goods or services to you unless you first agree to such disclosure. If you have any questions regarding this policy, or would like to change your preferences, you may contact us.